NEW • FREQUENTLY ASKED QUESTIONS
MASTER HUB KTT
Find answers to the most common questions about import, viewing, viewing links, lab services and archiving of your masters.
FREQUENTLY ASKED QUESTIONS
Discover Master Hub & use cases
What is Master Hub and who is the platform designed for?
Master Hub centralizes, organizes and shares digital masters for film and audiovisual professionals. The platform is aimed at producers, distributors, international sales agents and technical teams who need to manage, preserve and distribute sensitive content in a simple and secure way.
How is Master Hub different from basic cloud storage?
Master Hub is not limited to storage. It adds professional workflows for cataloguing, search, controlled sharing, viewing, preservation and access tracking, making it better suited to audiovisual pipelines than a generic cloud service.
Is Master Hub better suited to producers, distributors or international sales agents?
The platform is designed for multiple business use cases: production, distribution, international sales, preservation and collaboration with external partners. Each team can work on the same master repository while maintaining distinct access rights.
Can I use Master Hub for heritage catalogs and new releases alike?
Yes. Master Hub can manage heritage film catalogs, recent titles and projects in progress. You can structure titles by collections, periods, labels or use cases to keep navigation clear and sustainable over time.
Does Master Hub handle feature films, series and short films equally well?
Yes. The platform adapts to different editorial formats, whether feature films, series, episodes or short films. Records and metadata remain organized by title, version and deliverable.
What are the main use cases for Master Hub in the film and audiovisual industry?
Master Hub is used to centralize a catalog, review work-in-progress versions, share screeners, deliver technical elements and preserve masters over the long term. It covers day-to-day management and archiving alike.
Can I try Master Hub before committing?
Yes. You can explore the platform on a demonstration or trial scope to evaluate the catalog, sharing, viewing and organization of your masters before full deployment. The platform is open and can be tested at any time with your own files. Films are stored free of charge for 30 days and you have access to all features.
Is Master Hub compatible with my current workflow?
Master Hub is designed to integrate with existing workflows, whether they involve a lab, a distributor, a marketing team or external partners. The goal is to streamline exchanges without disrupting your established processes.
FREQUENTLY ASKED QUESTIONS
Catalog, metadata & search
How do I create and organize my film catalog in Master Hub?
You can structure your catalog by titles, collections, companies, rights holders, versions or use cases. The goal is to maintain a clear overview of your works while making it easy to search, update and share information.
What metadata can I enter for each film?
Master Hub can centralize editorial, technical and contractual metadata: title, year, rights holders, versions, formats, subtitles, languages, duration, status and other information useful for catalog management.
Does Master Hub manage multiple versions of the same title?
Yes. The platform can group multiple versions under a single title—for example theatrical, TV, export, platform or festival versions. This keeps a unified view of the film and all its deliverables.
How can I quickly find a film in a large catalog?
Search relies on filters and search fields to find a film by title, keyword, version, format or other metadata. This simplifies navigation in a large catalog.
FREQUENTLY ASKED QUESTIONS
Viewing, validation & collaboration
At what quality can I view my films on Master Hub?
Viewing is designed to deliver playback suited to professional use, with sufficient quality for validation, review and collaboration. The exact quality depends on the source file and the usage context.
Does viewing work on desktop, tablet and smartphone?
Yes. Online playback is designed to work on major devices, making it easy for internal teams and external partners to provide feedback regardless of their work environment.
Does Master Hub apply a watermark to online videos?
Yes, a watermark can be applied to limit unauthorized distribution and identify the source of a viewing session. This is particularly useful for screeners and sensitive exchanges.
Can I annotate a film or leave comments?
Yes. Commenting and annotation tools facilitate collaboration around a work-in-progress version, an internal approval or a review with an external partner.
Is it possible to approve versions directly in Master Hub?
Yes. The platform can serve as a checkpoint to approve a version, centralize feedback and reduce scattered email exchanges. This speeds up approval cycles.
Are subtitles supported in the player?
Yes. Subtitles can be integrated according to project requirements, making it easier to review multilingual versions or versions intended for different markets.
Can I limit how long a file remains available for viewing?
Yes. You can set an availability window for a screener or work-in-progress version to maintain control over access and prevent a link from staying open too long.
Does Master Hub let me track who has viewed a film?
Yes. Access and viewing tracking shows which users opened a link, when they viewed it and in what context—useful for commercial oversight and security.
Does the player allow quick navigation through the film?
Yes. A professional-grade player lets you skip forward, go back, resume playback and move through a video quickly—saving time during validations.
FREQUENTLY ASKED QUESTIONS
Sharing, viewing links & deliveries
How do I share a film or screener from Master Hub?
You can generate a sharing link or invite targeted contacts to give them access to a film, a version or a selection of titles. Sharing remains controlled and traceable.
Can I restrict a viewing link to specific people?
Yes. Access can be restricted to designated recipients to avoid uncontrolled sharing. This is essential for screeners, markets and sensitive deliveries.
Can I set an expiration date for a viewing link?
Yes. You can set a limited lifespan for a link so that it stops being accessible after a given date or period. This strengthens control over your content.
How do I track activity on a sharing link?
You can track opens, views and usage associated with a link to gain better visibility into recipient engagement and the effectiveness of your outreach.
Can I send technical elements to a lab or broadcaster?
Yes. Master Hub can be used to share technical elements or deliverables with production, lab or broadcast partners while keeping access under control.
FREQUENTLY ASKED QUESTIONS
Advanced features
Does Master Hub manage subtitles for viewing and sharing?
Yes. You can attach subtitle files to your videos to offer multilingual or accessible viewing, for screeners as well as work-in-progress versions shared with partners.
Can I correct or have my subtitles corrected by an external translator via Master Hub?
Yes. Master Hub can serve as a subtitle review and correction tool. You can share a file with an external translator, retrieve the corrected version and attach it to the right film or version.
Can I add multiple subtitle languages for the same film?
Yes. A single title can have multiple subtitle files, by language or version, to prepare different markets or facilitate validation with international teams.
Does Master Hub let me collect subtitles delivered by a lab or service provider?
Yes. You can use the platform as a drop-off point to centralize subtitles delivered by your partners, then attach them to the right title and version in your catalog.
Is there a commenting system around a film or version?
Yes. Comments help gather feedback on a version, screener or master, keeping a clear history of exchanges and decisions throughout a project's life cycle.
Can I use Master Hub as a drop-off space for my partners?
Yes. You can create drop-off links so partners can send you files without needing a full account, while you retain control over what is received.
What is the difference between a drop-off link and a submission link?
A drop-off link is used to receive files from your partners into your space. A submission link is mainly used for festivals, film calls or committees that need to view or approve a project.
Can my partners upload files without creating a full account?
Yes. Drop-off links are designed to simplify exchanges by letting a lab, service provider or festival send you files through a dedicated interface, without complex account management.
How does a master request work in Master Hub?
You can initiate a master request from a title or project record, specify the requirement and track production or delivery progress until the asset is available in your catalog.
Can I track the status of a master request?
Yes. Request status (in progress, delivered, verified) can be tracked to maintain a clear view of expected masters, upcoming deliveries and assets already available in your space.
Does Master Hub let me initiate PAD creation?
Yes. The platform can serve as a starting point to formalize a PAD request, centralize the required elements and retrieve the deliverable once creation is complete, in coordination with your service providers.
Can I centralize PADs delivered by different labs?
Yes. Master Hub can become the single repository to store and organize PADs from different labs, avoiding file dispersion and keeping a record of delivered versions.
Does Master Hub support DCP creation?
Yes. Master Hub can be used as an entry point to prepare DCP creation from a master available in your interface, in coordination with your service providers or lab.
Does Master Hub support DCP management?
Yes. Depending on your organization, the platform can be used to receive, catalog and share DCPs associated with your titles, complementing your distribution and exhibition workflows.
Can I verify the integrity of my masters via Master Hub?
Yes. The platform can help you verify master content through automated or operator-led QC checks. Control reports are attached directly to the film and can be shared with your contacts.
Can Master Hub integrate your digitization or restoration services?
Yes. Master Hub can serve as a receipt and management hub for files from digitization or restoration services, integrating them directly into your catalog and workflows.
How does Master Hub connect with other Kill The Tape services?
Master Hub serves as the management, sharing and preservation layer that complements your lab, PAD creation, DCP and digitization services—delivering an end-to-end chain.
FREQUENTLY ASKED QUESTIONS
Preservation, archiving & digital masters
What is the difference between operational storage and long-term archiving?
Operational storage supports daily exchanges and rapid validations. Long-term archiving aims at durable preservation of masters, with a focus on longevity, traceability and future retrieval.
Does Master Hub offer archiving for my cinema and television masters?
Yes. The platform can be used to preserve digital masters for long-term archiving, with processes adapted to the needs of cinema, television and heritage works.
What types of digital masters can you preserve?
Depending on the workflow, preservation can cover master formats and production elements such as DCDM, IMF, DSM, ProRes, DPX, EXR, audio and subtitles.
What retention period do you offer?
Duration depends on the contract, storage volume and preservation requirements associated with the project. The goal is to ensure long-term availability suited to the life cycle of the works.
How do you manage technological obsolescence?
Preservation must anticipate the evolution of formats and media. Master Hub follows a strategy of controlled preservation and migration to reduce obsolescence risk.
Can I archive picture, audio and subtitles separately?
Yes. Project elements can be preserved in a structured way to make it easier to locate components of a work and facilitate potential restoration or reuse.
Where are my masters stored?
Masters are hosted on an architecture designed for security, availability and redundancy. The exact setup depends on the contract and the service level chosen.
How do I retrieve my masters when needed?
Retrieval can be done directly online or according to the terms defined in the contract, whether for internal reuse, delivery to a partner or full restitution of data.
Is archiving compatible with CNC requirements?
Yes. Archiving can be designed to meet preservation requirements in the cinema ecosystem, particularly for rights holders, producers and exhibitors who need clear traceability. We apply the CST RT-043 recommendation required by the CNC when contracts call for it.
How is archive storage volume calculated?
Volume depends on the number of titles, versions, formats and file sizes. It serves as the basis for sizing storage, costs and archiving options.
Can I obtain a certificate of preservation?
Yes, depending on the contractual framework, a certificate or proof of preservation can be provided to document the stewardship of a master or a body of works.
Can Master Hub coexist with an existing physical archive?
Yes. The platform can fit into a hybrid strategy where digital archiving complements an existing physical collection, modernizing usage without replacing what is already in place.
FREQUENTLY ASKED QUESTIONS
Security, access rights, contracts & support
How are my accounts and access secured?
Access must be protected by appropriate mechanisms such as individual credentials, password policies and, where needed, strengthened authentication. The goal is to limit unauthorized use.
What roles and permission levels can I configure?
You can assign different rights by profile: administration, viewing, sharing, validation or technical management. This gives precise control over what each user can do.
Is Master Hub GDPR compliant?
Personal data management must comply with GDPR, particularly for contacts, users and sharing recipients. Compliance depends on configuration, data processing and the contractual framework.
Are my files encrypted at rest and in transit?
Encryption is an essential security measure to protect content during storage and transfer. It may be part of the measures in place depending on the service level selected.
Can I restrict access to certain titles only?
Yes. Permissions can be applied at title, collection, folder or content-type level to maintain fine-grained control over internal and external distribution.
How are backups and redundancy managed?
Backups and redundancy reduce the risk of data loss and improve file availability. The exact setup depends on the deployed architecture and the associated contract.
What happens at the end of my contract?
Contract termination must provide for restitution or deletion of data under agreed terms. It is important to define reversibility and exit procedures upfront.
What are your support response times?
Support timelines and channels vary according to the plan subscribed. You can generally receive assistance by email, phone or through a dedicated channel for incidents and help requests.
Do you offer training or onboarding?
Yes. Onboarding facilitates platform adoption and helps define usage, roles, sharing steps and preservation best practices from the outset.
How does billing and subscription scaling work?
Billing depends on storage volume, features and service level. The subscription can evolve with your catalog, sharing needs and preservation usage.
Can I sign a framework agreement or an SLA?
Yes, depending on the context and project requirements, the relationship can be governed by an appropriate agreement and, if necessary, a formal service-level commitment.
